No worries when it comes to buying and installing parts for your Troy-Bilt equipment. With so many moving components, we realize identifying the right part for your machine can be challenging. Taking the Troy-Bilt Parts Right Part Pledge can help avoid frustration when it comes to the parts return process. We won't penalize you for ordering the wrong part when you observe this policy; instead we'll work with you to ensure you have the right product for your machine and that you get the credit you deserve on your timely unused part return, that's our pledge.
Return Policy:
Prior to the return of new and unused parts, please review the instructions included on your packing slip.
Be sure to send the part back promptly if it doesn't fit. We cannot accept returns for used parts* OR for parts received by you more than 90 days before your return inquiry. Return shipping is at the customer's expense. Restocking fee will be added if returned outside of those 90 days.
For Troy-Bilt to process your return, we require the following information:
The original packing slip with the reason code filled out next to the part(s) being returned.
The part(s) being returned and the packing slip in the original packaging, if possible.
The return address label placed on the package to be mailed back. Please request a tracking number to confirm delivery.